The Role

The Royal Borough of Richmond upon Thames and London Borough of Wandsworth present a unique opportunity to be part of a team who are working together to create a ground-breaking shared staffing structure across the two boroughs.

We are recruiting to an administration assistant post in the area housing team, located in the Department of Housing and Regeneration.

Some of the duties of the post include;

• To deal with residents and other members of the public in a professional and effective manner of a wide range of issues by way of personal interview in reception, by phone or in writing.
• To deal with emergency and incident reports, updating records and ensuring orders are raised to contractors as necessary

• Handles cash and cheques received for parking permits, entry phone keys/fobs and other miscellaneous items ensuring that correct procedures are followed.

• Assists in co-ordinating attendance at evictions, liaising with estate managers, contractors, finance department officers and County Court staff. Ensures contractors are available to gain access to the property and that properties are secured.

• Responsible for the administration of rechargeable work on occasions determining whether work should be rechargeable and collating supporting evidence for referral to Finance. Ensures that write backs and write-offs are dealt with accordingly.

• Being the first point of contact for Council tenants and leaseholders, raising repair orders to contractors, logging and acknowledging correspondence, processing contractor invoices, signing up new tenants to properties, covering a busy reception on a rota basis.

• If you have the qualities and experience required together with an understanding of the Council’s equal opportunities and diversity policy and a firm commitment to the principals of customer care and best value, then this position presents an ideal opportunity to develop your skills further.

In return, we can offer you working arrangements that will enhance your work-life balance. These include a generous holiday allowance of 31 days plus bank holidays.

In addition, we offer a range of staff benefits such as flexible working, membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: 26^th January 2020

Shortlisting Date:  W/C 27^th January 2020

Interview Date: W/C 27^th January 2020

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

Should you require any further information or wish to discuss the role. Please feel free to contact Josephine Ashworth on 0208 871 5517.

Richmond and Wandsworth Councils