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Careline Support Officer

Please Note: The application deadline for this job has now passed.

The Role

We currently have a vacancy for one fixed term full time role and one casual role, please indicate on your application which role you are interested in.

You will be required to work 8-hour shifts that include nights, weekends and bank holidays

We are looking for a dedicated and caring enthusiastic team member who will work with us to provide a demand led service to excellent standards in the delivery of providing a 24 hour emergency response for Careline /Telecare community alarms, CCTV & Out of Hours messaging services.

We provide a monitoring and response service currently both in the London Borough of Richmond and neighbouring borough of Kingston upon Thames. You will currently be based at the Civic Centre in Twickenham. This post will, in the next 12 – 18 months, move to a control room in Wandsworth which will provide a joint service to the London Borough of Richmond and the Borough of Wandsworth.

As part of our dedicated team you will be required to:

  • Install & programme Careline/ Telecare equipment
  • Handle out of hours emergency telephone calls for Richmond Council and other partners
  • Monitor Assisted living accommodation, dispersed alarms and Telecare sensors
  • Visit Sheltered housing tenants when the resident scheme manager is absent
  • Be available for to work rostered out of hours on call and to attend emergency call outs & care assessment visits
  • Monitor and administer CCTV in the Richmond/Wandsworth Area

You will have experience of dealing with older people and be able to handle crises calmly, quickly and logically. You need an excellent telephone manner and effective communication skills together with an understanding of the needs of older people, people with a disability and vulnerable people. The person specification for this role is shown on the Job Profile and candidates should evidence their suitability by addressing that specification.

Computer skills, telecare skills will be an advantage as would be a current First Aid Certification.

An Enhanced CRB check is required for this position.

You will work to a rota that included weekends, bank holidays, and unsociable hours. A clean current driving licence and the use of a car for business purposes are also required.

We currently have a response time criteria for call out of 40 minutes and candidates are expected to live within that time frame from the borough

For an informal discussion please contact……Keith Free, Careline & CCTV Manager  keith.free@richmond.gov.uk

In return, we can offer you working arrangements that will enhance your work-life balance.  These include  a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.

Indicative Recruitment Timeline

Closing Date:  21st April 2019

Shortlisting Date: 24th April 2019

Interview Date: W/C 6th May 2019

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

CVs are not accepted and candidates are expected to make a personal statement outlining their suitability by addressing the person specification.


Richmond and Wandsworth Councils

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