The Role

Are you a compassionate individual with the ability to deal with the bereaved in a sensitive and professional manner?

Are you able to ensure laws and processes are adhered to in order to give the deceased a dignified and legal send-off?

Are you organised with diary management expertise?

If yes, we would like to hear from you!

About the role

Richmond’s Cemeteries Service seeks a committed and self-motivated Cemeteries Officer to assist with the day-to-day operations of the Cemeteries Office based in East Sheen Cemetery.

The role offers an exciting opportunity to contribute to the development, promotion, and delivery of the service. Reporting to the Registration and Cemeteries Service Manager, you will work as part of a small team performing the administrative and customer facing functions of the service.

You will be required to book and attend burials and chapel services across the borough’s six cemeteries, carrying out your role professionally and sensitively, working closely with funeral directors to ensure a dignified send-off is carried out. 

About you

• You will have knowledge of burial law and cemeteries regulations, and the confidence to apply them firmly and consistently, within your role.
• A relevant ICCM qualification and knowledge of the BACAS system would be an advantage.
• You must be an effective, empathetic, and assertive communicator, with excellent problem-solving skills.
• You must be able to work on your own initiative and respond to a range of issues across the service.
• Good financial management skills, attention to detail, excellent IT and recordkeeping skills are essential attributes.
• The successful candidate will demonstrate a passion for customer service and strong organisational skills.

PLEASE NOTE: You must have use of your own vehicle for work purposes. Car mileage will be payable.

Benefits

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

• Closing Date: 11:59pm on Sunday 17th July 2022
• Shortlisting Date: Week commencing 18th July  2022
• Interview Date: Week commencing 25th July 2022

Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Equality Statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

How to apply

Please register, submit your CV and a supporting statement addressing how you meet the requirements of this role. If you are having difficulty in applying online, please contact the Recruitment Team on 0208 871 8825 or recruitment@richmondandwandsworth.gov.uk to see if we can offer alternative arrangements for you to apply.

For an informal discussion please contact Ashlea Bernard via email at Ashlea.Bernard@richmondandwandsworth.gov.uk

Richmond and Wandsworth Councils