The Role

We are recruiting to an Administration Assistant post in Estate Services, located in the department of Housing and Regeneration. The duties of the post include; To provide administrative support across the Estate Services teams (repairs and non residential ) utilising the departments computerised housing management system, document management and other IT systems. Duties include assisting estate services officers , decision making and deputising for senior estate services officers in their absence with regard to  cleaning and maintenance enquiries. The role also includes assisting our non-residential department offer void garage and store sheds for rental and raise repair orders on the same.

We are a small, friendly team working out of the same office with no current requirement to hot desk.

Your duties will include;

• Deals with residents and the public generally by email, in writing, by telephone on a wide range of housing and related subjects including communal repairs, cleaning, answering service queries and complaints, supporting, giving advice and guidance. Assesses vulnerable residents with tact, persuasion and sensitivity often dealing with challenging behaviour.  

• Make site visits to meet prospective tenants at non residential units and prepare repair post inspection reports where necessary. Attend site to examine repair requests on complicated orders to assist contractors.

• In complex cases deals with other departments and various organisations such as estate managers, area housing managers and senior admin officers, maintenance contractors and Co-ops staff, cleaning supervisors and Wandsworth Emergency Control

You will need a calm personality as some telephone enquiries from the public can be confrontational. You must also be able to prioritise a heavy workload which changes regularly. It is essential that you have experience using computers however training will be giving on our internal procedures and programmes.

In return, we can offer you working arrangements that will enhance your work-life balance.  These include flexible working start times. We also offer a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Indicative Recruitment Timeline:

Closing Date:  14^th  January 2020

Shortlisting Date: W/C 9^th February 2020

Interview Date: W/C 24^th February 2020

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils