The Role

Are you excited to assist couples with the legal preparations on the leadup to their big day?

Are you a compassionate individual with the ability to deal with the bereaved in a sensitive and professional manner?

Are you organised with diary management expertise?

If yes, we would like to hear from you!

About the role

Richmond’s Cemeteries and Registration Services seek a committed and self-motivated Administrative Assistant to assist with the day-to-day operations of the Cemeteries and Registration Office.

The role offers an exciting opportunity to contribute to the development, and delivery of these two key services. Reporting to the Registration and Cemeteries Service Manager, you will work as part of a small team performing the crucial administrative functions of the service.

Attention to detail, and strong organisational skills are vital, as you will be required to carry out administrative tasks in support of the statutory and non-statutory functions across both services, which directly impact the smooth running of the core functions of both offices. 

The position provides a link between the back-end administration and the operational teams in remote cemeteries and ceremony venues; therefore, you will need to communicate requests and information clearly via telephone, email, computer systems, and written instruction.

The post will need to meet the challenges of conflicting priorities and the needs of families, service users and funeral directors to ensure a quality service is delivered, in a sensitive and caring manner.

About you

• You must be an effective, empathetic, and assertive communicator, with excellent problem-solving skills.
• You must be able to work on your own initiative and respond to a range of issues across the service.
• Good financial management skills, attention to detail, excellent IT and recordkeeping skills are essential attributes.
• The successful candidate will demonstrate a passion for customer service and strong organisational skills.
• As the lead for administration, you must have a ‘can do’ attitude and be prepared to take ownership of issues through to point of resolution.

How to apply

Please register, submit your CV and a supporting statement addressing how you meet the requirements of this role. If you are having difficulty applying online, please contact the Recruitment Team at recruitment@richmondandwandsworth.gov.uk to see if we can offer alternative arrangements for you to apply.

For an informal discussion, please contact Ashlea Bernard Head of Cemeteries and Registration on 0208 734 3434 or email at Ashlea.Bernard@richmondandwandsworth.gov.uk

Benefits

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

• Close date: 11:59pm on Sunday 28^th August 2022
• Shortlisting date/s: week commencing 29^th August 2022
• Interview date: week commencing 5^th September 2022

Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Equality Statement
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils