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Administrative Officer

Please Note: The application deadline for this job has now passed.

The Role

The Area Teams are looking for five enthusiastic and motivated individuals to join our Area Teams as an Administration Officer.


The posts involve the provision of administrative support to both technical and management officers. You will deal with telephone and personal enquiries from members of the public, contractors, and leaseholders both face to face and via telephone.


You will require sound administrative, numerical and a good working knowledge of Excel, Word, Outlook, and the ability to learn other IT packages such as our Housing Management Database, Northgate Public Services (NPS) Full Training will be provided.  You will need to be able to issue repair orders, process invoices for payment and maintain computer and manual records.


You must be able to work as part of a busy team dealing sympathetically with members of the public, often in stressful and demanding circumstances whilst retaining a keen eye for detail and the ability to work on your own initiative.


You will need a good understanding of and commitment to the council’s Equal Opportunities policies as they apply to service delivery.


The council promotes equality, diversity, and inclusion maintaining an awareness of the equality and diversity, to create and maintain a safe, supportive, and welcoming environment where all people are treated with dignity.

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Monday 27th June 2022

Shortlisting Date: W/C Monday 27th June 2022

Interview Date: TBC

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils

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