About Us

Assistant Service Manager

£48,873 - £59,220

Permanent

Full Time 36 hours

Wandsworth Council

Objective of role   

Opportunity has arisen for an Assistant Service Manager to join our fast paced, dynamic, and evolving Community Advice and Support team (CAST) based in Wandsworth. 

CAST is a part of the front door service that aims to shift away from process-led intervention to a more dynamic-based practice model which places our clients at the very centre of all that we do. CAST also carry out the Safeguarding Adults screening function for concerns raised into adult social care. 
As the Assistant Service Manager, you will lead and supervise practitioners oversee service workflows, quality assurance and continuous improvement, while promoting a positive team culture and maintaining high professional standards. You will also ensure statutory duties—such as safeguarding, assessment, prevention and the provision of information and advice—are met, helping the service deliver safe, accountable and strengths‑based adult social care.

About the role  

You will be required to:

• Provide daily professional supervision, direction, and leadership to Social Workers, Occupational Therapists, Sensory Workers, Social Care Assessors and Social Care Advisors.
• You will oversee incoming work to the service, supporting prioritisation, risk management and timely responses.
• You will maintain oversight of case throughput, quality assurance processes and reporting requirements.
• You will act as a Safeguarding Adults Manager (SAM), chairing meetings where required and ensuring safeguarding duties are met.
• You will ensure the service operates in line with the Care Act 2014 and other statutory frameworks, including assessment, eligibility, care planning and review.
• You will work collaboratively with Locality and Specialist Teams, community health colleagues, voluntary sector partners and other agencies to promote joined‑up support for adults and carers.

Essential Qualifications, Skills and Experience:

• A recognised professional qualification in Social Work, Occupational Therapy or other relevant Social Care profession, with registration to the appropriate professional body.
• Significant post‑qualification experience in a statutory social care or health setting working with adults. Experience supervising and managing staff including providing professional supervision and supporting day‑to‑day service operations.
• Strong understanding of adult safeguarding policy and the ability to act as a Safeguarding Adults Manager in accordance with Pan‑London procedures.
• Ability to use IT systems effectively to manage your own workload and support the oversight of team performance, including interpreting performance and financial data.
• Highly effective communication skills, with the ability to present information clearly to adults, carers, other professionals and the wider public.

Closing Date: Monday 6th April 2026

Shortlisting Date: Week commencing 6th April 2026

Interview Date: week commencing 20th April 2026 

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

To apply please upload your CV and complete a supporting statement detailing how you meet the requirements of the role.

For an informal discussion regarding the role please contact:

Kathryn Harrington, Service Manager on Kathryn.harrington@richmondandwandsworth.gov.uk

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils