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Attendance Officer - Bolingbroke Academy

The Role

Attendance Officer

An exciting opportunity has arisen for a dedicated individual to develop their experience within our passionate and ever courageous community.

We are a courageous, compassionate community - empowering excellence. We are a value led organisation, being bold within every aspect of our lives at school. 

We want all staff to thrive and model leadership and determination to the pupils and students within our rich and diverse community. We opened in 2012 with the vision to create a centre of excellence in the community.

We empower our teams by valuing the individual and ensuring personal development. This is delivered through weekly CPD sessions, frequent line management meetings and allowing staff to have their voice and develop their own ideas and projects. Our staff’s wellbeing is key to creating a friendly supportive community within the school. Guided by our internal wellbeing committee we have a wide range of initiatives designed to improve the motivation and lives of our staff.

The Role

To support the Office Manager and Vice Principal in leading the management of the academy’s pupil attendance, ensuring accurate monitoring of all pupils and high levels of attendance. You will work within the Pupils services department, offering general administrative support for pupils, parents and teachers and support in administering first aid and offering general assistance to pupils.


Reports to: Office Manager

Start date: December 2021                         

Salary: Band 4 Point 3-7 £23,014 – £24,274

Working hours: 40 Hours per week 8am – 5pm - Including 2 weeks worked during school holidays.

Closing Date: Monday 6th December 8am (Interviews to be held that week)



Key Responsibilities

Pupil Attendance

  • Manage the administration of pupil attendance.
  • Receive and log reasons for absence, including following up on unauthorised absences, maintaining attendance data to ensure it is accurate at all times.
  • Support the management of teachers’ missing registers, encouraging good practice in the completion of registers and actively follow up incomplete lesson registers.
  • Collate, monitor, evaluate and update attendance data, including analysing trends, producing attendance data and reports.
  • Identify persistent absentees and liaise with the Academy’s Education Welfare Officer to ensure consistent and prompt intervention where concerns regarding pupil attendance are identified.
  • Liaise with the Vice Principal, pastoral and welfare teams to ensure that clear communication is maintained in relation to pupil attendance and actions taken and to ensure that any Academy-Pupil-Parent agreements are upheld.
  • Assist with the monitoring and updating of the Academy’s Attendance Policy.
  • Produce and update attendance-based documentation as required.
  • Arrange and attend School Attendance and Punctuality Panel (SAP) meetings.
  • Manage the detentions process and act as the first point of call for detention queries.

Pupil Services

  • Act as Pupil Services Administrator, providing a high-quality service to the pupils who come to this office, whether that be in relation to things such as first aid or wellbeing, general queries, lost property.
  • Providing first aid for pupils, manage medical conditions and medicines for pupils, order first aid and stationery supplies.
  • Support the team in managing email mailboxes relevant to the role in order to support the pupils and parents.
  • Keep the office clear and presentable, so that it is fit-for-purpose.
  • Ensure that telephone and email queries are dealt with effectively and providing a high level of customer service.
  • Establish and maintain efficient administrative systems and processes to support the effective running of the school.


  • Actively promote the safety and welfare of our children and young people
  • Ensure compliance with Arks data protection rules and procedures
  • Liaise with colleagues and external contacts at all levels of seniority with confidence, tact and diplomacy
  • Work with Ark Central and other academies in the Ark network, to establish good practice throughout the network, offering support where required

School ethos and culture

  • Bolingbroke Academy has an ethos of high expectations, courage and compassion. We want staff to act as role models for these practices.
  • Demonstrate high levels of ambition and optimism regarding what the Academy and its pupils can achieve.
  • We value difference and embrace the individual.

Personal specification


  • Have experience of liaising with pupils, staff members and external stakeholders.
  • Have experience of administrative and clerical support, ideally within a school environment.
  • Possess excellent administrative and organisational skills.
  • Be committed to Ark’s ethos of high expectations.


Richmond and Wandsworth Councils

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