The Role

We are looking for a unique individual who enjoys supporting Wandsworth’s more vulnerable customers in their claims for Housing Benefits and Council Tax Reduction.

You will be visiting people in their own homes to complete forms or gain further information to aid calculation of benefits, therefore previous experience of working in Customer Services is essential.

The successful candidate will need:

• To have a positive attitude and be flexible
• Knowledge of Housing Benefits and Council Tax Reduction
• Understanding of other Welfare Benefits
• Outstanding customer service skills
• Be a confident lone worker
• To work closely with colleagues as a part of a small team

This is a fixed term part time role for 12 months, the hours can be flexible depending on the suitable candidate, though the minimum commitment would be 14.4 hours per week. Visits will be conducted during normal office hours of 9am to 5pm. This role is also open to all staff currently working for Richmond and Wandsworth Councils as a secondment opportunity.     

We offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities are also offered.

Indicative Recruitment Timeline

Closing Date:  3 February 2019

Shortlisting Date: 13 February 2019

Interview Date: 27 February 2019

Please note that these dates are only indicative at this stage and could be subject to change.

Equality Statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are pleased to be Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment

Richmond and Wandsworth Councils