The Role

We need a highly self-motivated and customer focused person to work within our Technical Support Team within the Building Control Service. Based in Twickenham, the team provides administrative and technical support to professional Building Control Officers undertaking a wide range of Building Control duties. The successful Applicant will be part of a team that is the first point of contact for members of the public and others generally and particularly when Building Control Officers are not available.

About the role

A key part of the role is registration, administration and monitoring of all Building Control applications, produce reports and documents, deal with large volumes of telephone calls and to provide an effective and efficient technical support to the Building Control team, members of the public and liaising with service areas within the directorate.

About you

• You will have experience of working in a similar technical support role in an office environment with the ability to work effectively and efficiently to enable the service to operate and deliver excellent customer service.
• Volume of work across the team is very high leading to an extremely busy environment and the work is very varied; therefore, you will need to be a willing learner, flexible and enjoy a challenge with a problem-solving approach.
• You will have the relevant IT skills in order to input and maintain the various databases used through the service and be able to demonstrate excellent communication skills with team members and customers.

We offer

In return, we can offer you working arrangements that will enhance your work-life balance and a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.

Indicative Recruitment Timeline

Closing Date: Sunday 18^th August 2019

Shortlisting Date: Monday 19^th August 2019

Interview Date: Tuesday 27^th August 2019

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be

Richmond and Wandsworth Councils