The Role

We need a highly self-motivated and customer focused person to work within our Technical Support Team within the Building Control Service. Based in Twickenham, the team provides administrative and technical support to professional Building Control Officers undertaking a wide range of Building Control duties. The successful Applicant will be part of a team that is the first point of contact for members of the public and others generally and particularly when Building Control Officers are not available.

About the role

A key part of the role is registration, administration and monitoring of all Building Control applications, produce reports and documents, deal with large volumes of telephone calls and to provide an effective and efficient technical support to the Building Control team, members of the public and liaising with service areas within the directorate.

About you

• You will have experience of working in a similar technical support role in an office environment with the ability to work effectively and efficiently to enable the service to operate and deliver excellent customer service.
• Volume of work across the team is very high leading to an extremely busy environment and the work is very varied; therefore you will need to be a willing learner, flexible and enjoy a challenge with a problem-solving approach.
• You will have the relevant IT skills in order to input and maintain the various databases used through the service and be able to demonstrate excellent communication skills with team members and customers.

We offer

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

In return, we can offer you working arrangements that will enhance your work-life balance and a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.

Indicative Recruitment Timeline

Closing Date: Friday 3rd April 2022

Shortlisting Date: W/C 4th  April 2022

Interview Date: TBC

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible.

Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

We particularly welcome applications from sections of the community who are currently underrepresented within our teams,

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils