About Us

Job Title: Technical Support Officer

Salary Range: £29,562-£38,560

Full time, Permanent

Location: Twickenham, Middlesex

Objective of the role

Are you self motivated and customer focused administrator with experience of technical support?

Join our passionate Building Control department working in the Richmond and Wandsworth shared service. You will be joining a large team that provide statutory Building Control functions dealing with applications from small residential alterations and extension to high-risk buildings. You will be a part of a large team of Building Inspectors that undertake site and plan inspections registered to the Building Safety Regulator. The industry has gone through several changes over the last year with the introduction of new Acts and Regulations. You need to be committed in serving the residents and design agents to ensure buildings are safe and compliant. 

About the role

A key part of the role is registration, administration and monitoring of all Building Control applications, to produce reports and documents.  You will be dealing with large volumes of telephone calls and be providing effective and efficient technical support to the Building Control team and members of the public. You will also be liaising with service areas within the directorate. Further information of the role can be found on the LABC (Local Authority building Control) web page at www.labc.co.uk/about-labc/careers/technical-support-in-building-control-videos

Essential Qualifications, Skills and Experience

Customer service-You will have experience of working in a similar technical support role in an office environment and the ability to work effectively and efficiently to enable the service to operate and deliver excellent.

Workload Management-You will deal with a varied workload in a busy environment, be willing to learn, be flexible and help with technical support processes. Enjoy a challenge with a problem-solving approach.

IT  skills-You will have the relevant IT skills in order to input and maintain the various databases used through the service and be able to demonstrate excellent communication skills with team members and customers.

Industry knowledge-Have some knowledge of Building Control or similar industry, quality management systems and processes. 

Personal development-Willing to undertake professional qualifications in the field as a Building Control Technical Support Officer. 

Closing Date:  Sunday 9^th  February 2025 (23.59)

Shortlisting Date: W/C 10^th  February 2025

Interview Date: W/C 24^th  February 2025

Please direct any questions relating to this role to recruitment@richmondandwandsworth.gov.uk 

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. This campaign is anonymised. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  

Richmond and Wandsworth Councils