Main Duties:

• To manage queries and information from internal and external customers efficiently and effectively via email, telephone, post and occasionally face to face
• To undertake general administrative duties across the department including incoming and outgoing post, monitoring of email inboxes, uploading, redaction and categorisation of letters of representation and responses from consultees - as well as the general public
• To support the process of the receipt of planning applications through numbering applications, sorting banking fees for those applications
• Shadowing other senior members of the team, until competent to work alone
• Making up of physical and electronic planning application files, including redacting and categorising documentation for internal and external users
• To manage own time effectively, using a range of skills and techniques (diary management, timetabling, priority setting etc.)
• To communicate effectively with members of the team, listening actively to instructions and asking questions where necessary
• To ensure confidentiality is a priority in all work activities
• To provide high levels of customer service at all times, taking time to listen actively to customers and explain clearly the reasons for any action taken
• To undertake a course of studies and develop a broad range of skills within the requirements of the service to achieve a nationally recognised Apprenticeship or another qualification
• To develop a working knowledge of Wandsworth Council policies and procedures including your responsibilities within these procedures
• Through personal example, promote the values and behaviours (including equalities) that underpin the organisational strategy of Wandsworth Council
• Carry out any other such duties, not outlined above, as may be requested by your line manager as appropriate to the post
• Support the remaining team members where necessary with other tasks, once shown how to undertake them
• To ensure that all necessary data is provided in an accurate, reliable and timely manner, ensuring the data is fit for purpose, in accordance with the Council’s Data Quality Policy
• Health and Safety – to work in accordance with the Council’s commitment to provide a healthy and safe working environment, including the promotion and implementation of Health and Safety policies and procedures​
  
  Desired Qualifications

• A Level 2 competency or functional skills qualification in both maths and English (e.g. GCSE grade 7-4 / A-C), or other suitable qualification must be achieved or have been achieved