About Us

About us

Richmond and Wandsworth Councils are ambitious for our residents, businesses and communities. But providing the best quality services to the residents of our boroughs in financially difficult times means we must transform how we work and deliver, innovate at pace, and continually challenge ourselves to do better. 

If you are an experienced Business Analyst who has a proven track record of high quality, user-centred process design, inclusive implementation and continuous improvement, with a good understanding of local government policy development and services, then we want to hear from you. 

Working as part of a small, friendly team, you will lead on delivering a variety of high-profile projects, working across Council Directorates, and contributing to the wider corporate Change Programme. 

About you

We’re looking for someone capable of building effective relationships with key stakeholders, able to solve complex problems and manage competing priorities, all in a fast-paced environment. 

If you want to find out more about this exciting opportunity, please contact Russell Gibbs, Corporate Programme Manager, in the first instance russell.gibbs@richmondandwandsworth.gov.uk

Duties will include but not be limited to:

1.Facilitate workshops and interviews with key stakeholders to gather business requirements, identifying areas for service improvement. 

2.Lead multi-disciplinary business research initiatives, to map end-to-end business processes, conduct data modelling and identify known frictions and pain points. 

3.Design ‘to be’ workflows and processes, ensuring design is user-centred, accessible, and continually refined.

4.Provide strong support throughout project implementation, ensuring services are intuitive, inclusive and effectively communicated. 

Lead and facilitate effective change management processes, advising managers using performance review and improvement measures to ensure high quality capture return on investment. 

This is a 24 month fixed term contract. 

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know. 

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. 

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing Date:  15^th October 2023

Shortlisting Date:16^th October 2023

Interview Date: W/C 23^rd/ 30^th October 2023 

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible.

We particularly welcome applications from sections of the community who are currently underrepresented within our teams.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer this is an anonymised campaign.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils