About Us

Job Title: Business Support Officer (Culture & Leisure)

Salary Range: from £35,391 to £42,888 pa

Permanent

Full Time

Location: Hybrid/Wandsworth Town Hall SW18 2PU

Are you a highly organised, proactive, and professional administrator with a passion for supporting senior leaders and making a real impact behind the scenes? If so, we want to hear from you!

We’re looking for a dynamic Business Support Officer to join our Environment & Community Services (ECS) Department – a pivotal role providing top-tier support to the Director for Culture & Leisure and our Senior Leadership Team (SLT).

This is your chance to be at the heart of a fast-paced, innovative department that delivers essential services to the vibrant boroughs of Wandsworth and Richmond.

About the role 
The specific duties and responsibilities for this role are:

• Acting as the go-to person for enquiries – managing communication channels with professionalism and efficiency.
• Providing high-level administrative support to the Director and Senior Leadership Team.
• Organising meetings, seminars, and workshops – from booking venues to distributing papers and taking accurate minutes.
• Handling complaints and compliments in line with our customer care processes.
• Ensuring deadlines are met and high standards are upheld across the department.
• Supporting the review and improvement of business support systems and processes.
• Working flexibly across the Directorate – adapting to the needs of the team and organisation.
• Managing the divisional forward plan and reports process.
• Liaising with senior managers, report authors, and elected Members.
• Ensuring reports meet deadlines and follow style/grammar protocols.
• Deputising for the Senior Business Support Officer when needed.

 About you

• A confident communicator – both in writing and face-to-face.
• Someone with sharp attention to detail, who can take accurate minutes even in high-level meetings.
• A team player who thrives under pressure and enjoys variety.
• Someone who embraces continuous improvement and can help refine our ways of working

Essential Qualifications, Skills and Experience

• Administrative Experience: At least two years' experience in admin roles, including managing workloads, meeting deadlines, and handling confidential information.
• Process & Data Management: Skilled in developing and maintaining record-keeping systems, accurately inputting data, and improving service delivery through process improvements.
• Meeting Support: Proven ability to take accurate minutes at formal meetings and hearings.
• Technical & Analytical Skills: Proficient in MS Office (Word, Excel, PowerPoint) and capable of producing statistical reports for management.
• Strong Communication & Interpersonal Skills: Able to communicate effectively with a wide range of stakeholders, demonstrate attention to detail, and work both independently and collaboratively, with an understanding of Equality, Diversity, and Customer Care principles.

Why Join Us?

• Make a real difference in local government.
• Work in a supportive, inclusive, and forward-thinking environment that values your ideas.
• Develop your skills and grow your career in a role that offers progression and variety.
• Be part of a shared staffing arrangement that champions innovation and collaboration across two fantastic London boroughs.

If you are ready to support leaders who shape culture, leisure, and community life across Wandsworth and Richmond apply now and be part of something bigger.

Closing Date: Sunday 26th October (midnight)

Shortlisting Date: W/C 27th October

Interview Date: 7th November (face to face interview and test)

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils