About Us

Business Support Officer
£28,224 – £42,525 per annum
Permanent 
Full Time (36 hours)
Wandsworth

Are you a highly organised individual with a keen eye for detail and a passion for Education and SEND services? We are looking for an exceptional Business Support professional primarily supporting our Support, Intervention and Triage Team (SITT). At the heart of our Children’s Services, you will be joining the Business Support team and play a pivotal role in ensuring smooth operations. As a Business Support Officer, you’ll be the backbone of our daily activities, providing essential support to keep our services running seamlessly.

About the Role:

1. Referral Management: You will process referrals into the service, maintaining an efficient tracking database.
2. Triage Panel Support: Collate referral paperwork for the weekly triage panel, attend meetings, and document minutes and actions.
3. Outcome Letters: Create and send outcome letters as directed by the panel.
4. Document Management: Manage SharePoint folders and filing systems, ensuring accurate document uploads.
5. Inbox Management: Handle service inquiries promptly and effectively.

Essential Qualifications, Skills and Experience:

• Pressure-Ready: Thrive in a fast-paced environment.
• Highly Organised: Juggle multiple tasks with ease.
• Excel Wizard: Confidently use spreadsheets.
• Database Guru: Maintain data accuracy.
• Effective Communicator: Engage with service users and colleagues across SEND and health services.
• Confidentiality Champion: Understand the importance of discretion.
• Flexible Team Player: Support other areas within the Business Support Service.
• Direct Reporting: You’ll report directly to our Business Support Team Manager, who oversees Education and SEND services.

Growth Opportunities:
This is a link-graded role and progression to higher grades is based on experience and knowledge. Advancement will form part of your career development and the annual appraisal process.

Contact Us: 
For an informal discussion or to learn more about this role, reach out to Linda Holdersen, our Business Support Team Manager: Linda.holdersen@richmondandwandsworth.gov.uk 

If you are an experienced Business Support or Administration professional seeking a fresh challenge, come and join our dynamic team and make a real impact! Apply now and be part of our mission to provide exceptional services to children and families.

Closing Date: Sunday 26th May 2024
Shortlisting Date: Week commencing 27th May 2024
Interview Date: Week commencing 3rd June 2024
Test: A written task will form part of the interview assessment. 

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. 

Richmond and Wandsworth Councils