The Role

We are looking to recruit two enthusiastic and motivated Business Support Officers to join our front door team (Initial Point of Contact), and the Referral and Assessment Team in Children’s Services.

You will have existing or previous experience of working for a support team in a children's social care environment at the Front Door.

Referral and Assessment Team Support

You will work within one of the Assessment Teams, and will be responsible for ensuring support for the social workers to carry out their statutory duties.

The main areas of work are information and referral; allocation and closures; finance; initial health assessment; performance management and data and reporting.

This is a challenging post in a fast-moving service. We are looking for someone who can support the team’s needs in this busy area.

Front Door Contact and Enquiries

You will be working in our fast-paced front door team, covering contacts in relation to safeguarding children and young people and taking general enquiries as part of the triage process.

The role will include covering telephones; taking calls; monitoring mailboxes and passing on information quickly and succinctly.

In return, we can offer you working arrangements that will enhance your work-life balance.  These include a 

generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities is also offered.

For further information or an informal chat about the role please contact Eunice O’Dame on 020 8871 8533, or email eunice.odame@richmondandwandsworth.gov.uk

Indicative Recruitment Timeline

Closing Date:  Sunday 29^th September 2019

Shortlisting Date: Monday 30^th September 2019

Interview Date: TBC – October 2019

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils