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Casework Assistant

Please Note: The application deadline for this job has now passed.

The Role

The Special Needs Assessment Service (SNAS) is expanding so we are seeking a number of new staff to work within the service.   

We are looking to recruit 2 full time Casework Assistants who support SEN Case Managers and other staff in the SNAS Service.

About the service

SNAS is responsible for children and young people with the most severe and complex special educational needs. The service administers the assessment process for those children and young people who may need an Education, Health and Care Plan to be issued. The service is also responsible for maintaining EHC Plans and ensuring that they are reviewed annually.

About the role

The Casework Assistant has a key focus to provide support in relation to the teams responsibilities. This includes answering calls from parents, schools and professionals from a variety of services including the NHS and Social Care, on behalf of Case Managers as they are often out of the office at meetings in schools.

You will also issue letters to parents, schools and professionals at the various stages of the assessment and EHC Plan process; send consultation letters to schools about pupil placements and assist in ensuring that the various statutory timescales for each part of the process are met.

The role also includes assisting with travel assistance applications from parents and providing a range of other administrative support, including logging emails and post received by the service. You will also be responsible for uploading information onto databases including Mosaic and Capita.        

The service’s work is both interesting and varied. It can be challenging at times, although rewarding.

How to apply

To be considered for interview your CV and supporting statement must address the requirements required in the attached Job Profile and Person Specification located at the bottom of the advert. 

For an informal discussion about the role please email Jackie McCallum on jackie.McCallum@richmondandwandsworth.gov.uk


In return, we can offer you working arrangements that will enhance your work-life balance and a generous holiday allowance of 31 days plus bank holidays.  In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities is also offered.

Indicative Recruitment Timeline

  • Closing Date: Sunday 16th February 2020
  • Shortlisting Date: Week Commencing 17th February 2020
  • Interview Date: TBC

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Equality Statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are pleased to be Disability Confident employer.

Important Information

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils

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