About Us

Job Title:  Caseworker

Salary Range:  £36,426 to £44,139 per annum (Pro rota)

Part-time (18 hours) Permanent

Location: Civic Centre, 44 York Street, Twickenham, TW1 3BZ

About the Role

Our in-house Home Improvement Agency (HIA) enables vulnerable residents to live independently. You will be providing advice, assistance and support to older or disabled residents who wish to adapt their homes.

You must be a highly motivated and enthusiastic Caseworker for our HIA who has experience of working within the HIA sector or another relevant area such as Housing, Social Care or Benefits advice.

You will be required to visit residents in their homes in order to undertake financial assessments, complete a holistic checklist and an understanding of the different types of adaptations undertaken by the HIA.

Key Responsibilities

• You must have a detailed working knowledge of the benefits system to assist clients in making applications and to appeal/challenge decisions where necessary in order to maximise their income.
• You must have a working knowledge of services and support available for vulnerable clients. Make referrals where appropriate and look for alternative funding for clients to assist with adaptations, including making charitable applications on their behalf.
• You will work closely with Social Services departments, OT’s, external contractors, charitable, voluntary and statutory agencies and represent the team by attending meetings and forums as required.

Essential Qualifications, Skills, and Experience 

• Experience of working in a HIA or similar environment
• Undertaking Complex financial assessments
• Experience of undertaking risk assessments and working with clients who exhibit challenging behaviour
• Ability to collect and analyse complex data and information from a range of sources.
• Experience of working with clients who are vulnerable due to old age, physical disabilities and mental health

For an informal discussion regarding the role please contact Jasber Dodson (HIA Manager) at jasber.dodson@richmondandwandsworth.gov.uk or Rebecca Robart (Specialist Housing Occupational Therapist) at rebecca.robart@richmondandwandsworth.gov.uk. 

Indicative Recruitment Timeline

Closing Date:  15^th September 2024

Shortlisting Date: w/c 16^th September 2024

Interview Date: w/c 2^nd October 2024

Useful Information:

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). 

We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  

Richmond and Wandsworth Councils