Client Financial Affairs Officer
About Us
About Us
We are looking for an experienced finance minded person to support a busy Finance Team in the Adult Social Care and Public Health Directorate working across the boroughs of Richmond and Wandsworth
The opportunity that has arisen is in the Client Affairs part of the Finance Team and is for a Client Affairs Officer. Depending on experience, the role starts at grade S5 with the potential to progress to SO2 level
The Team manages the finances for people that do not have the mental capacity to do so themselves and have no friends or family that can assist. The Team is currently reviewing its processes, setting up standing orders and pre-paid cards for clients as well as undertaking a self-audit to ensure that clients are receiving the correct income. You may be asked to assist with projects, and you will provide cover as requested for the other team members.
In the Client Affairs Team, the workload is high and demanding. The role is varied and sometimes complex due to legal responsibilities. As a Client Affairs Officer, you will be allocated your own clients and administer their finances. This will include benefit and pension applications, payment of bills and expenses and deputyship applications. The Court of Protection work is in depth and complex. Procedures must be adhered to for any application to be lawful.
You will be dealing with our Social Workers, Care Providers, the Court of Protection and the Department of Works and Pensions to name a few, ensuring that the client’s finances are safeguarded, administered appropriately and in the clients’ best interest.
The role is varied, sometimes involving complex and challenging cases but equally rewarding.
About you
The Team has been through a period of reviewing and aligning processes and procedures across both boroughs. We are now into the next phase off embedding the changes to promote best practice to give our residents the highest standard of service.
Apart from being self motivated and confident, you will have a proven ‘can do’ attitude, be customer focused with excellent communication skills, both written and verbal. You must also be flexible and professional and remain calm under pressure.
Experience in a finance role and delivering accurate work to agreed timescales is essential as well as keeping files and information up to date
Knowledge of MS Office, Mosaic Care system and previous experience in Client Affairs would be desirable.
We are currently working flexible, splitting our time in the office and working from home
Agile Working
At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.
Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!
We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.
In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.
Indicative Recruitment Timeline
Closing Date: 1st October 2023
Shortlisting Date: W/C 2nd October 2023
Interview Date: 18th 19th October 2023
Useful Information:
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
Equality Statement
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. This is an anonymised campaign.
Important Information
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
Richmond and Wandsworth Councils
