The Role

The London Boroughs of Richmond and Wandsworth are looking for a Consultation Officer to help us ensure that our residents, businesses and service-users can have their say on issues which affect them.

The Consultation Team works across the two Councils, carrying out public surveys and consultations, analysing the results and using the data to provide insight to officers and councillors and to feed back to the public. This work is vital to help the Council understand what is most important to our communities and make decisions about how we can provide the best possible services for them.

We are looking for an experienced and creative consultation or engagement professional, who can turn complex data into valuable insight and intelligence for decision-makers. You’ll need to be customer-focused with excellent communication skills, both written and verbal. The ability to work well under pressure, prioritise a varied workload, and operate effectively as part of a team are also essential skills for this role.

The role comprises the following main elements:

• Analysing consultation data and writing feedback reports for internal and public use
• Using the Council’s consultation software to build and manage consultation activity across both Councils
• Making use of technology such as mapping tools, embedded media and analytics to ensure we are creating engaging consultations and using the results to inform decision-making
• Providing advice and guidance to colleagues at all levels on consultation and engagement

Experience in a consultation, engagement, research or analyst role is desirable for this role. Required is the ability to deliver highly accurate work to agreed timescales. Knowledge of consultation software, data collection methods and experience with social media and analytics would also be useful. We are open to candidates that may have either strong data analyst skills or consultation skills with the willingness to learn all elements of the role.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Please note applications will be shortlisted at regular two weekly periods.

Interviews held week commencing the 5th June 2023. 

If the role has been filled at first interview stage candidates will be notified.

For an informal discussion please contact Catherine Pierce Consultation Manager on 020 8831 6233

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

We particularly welcome applications from sections of the community who are currently underrepresented within our teams.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils