The Role

Are you passionate about delivering quality customer service to a wide variety of people?

Do you take pride in ensuring the customer experience is handled with sensitivity and care?

Are you enthusiastic about learning and developing a specialist area of knowledge?

Are you organised and pro-active?

If you answered yes, then this may be the position for you.

About the opportunity:

Wandsworth Registration Service seeks a Customer Services Advisor to join our high performing team at the Register Office in Wandsworth Town Hall.

As the first point of contact you are essential to the service in making a good first impression and welcoming customers at what can be very emotional times in their lives. 

Who we are:

We are responsible for the registration of births and deaths, marriage and civil partnership preliminaries, marriage and civil partnership registrations and ceremonies, Citizenship ceremonies and other celebratory services.

It is an expanding service aiming to achieve the highest quality and most cost-effective service in accordance with the Council’s policies and statutory requirements.

Job Purpose:

You will handle a wide range of queries effectively and efficiently, ensuring customers leave satisfied and well informed. You will approach sensitive issues with tact and discretion and ensure the security of personal data and physical records at all times. 

You will:

• Manage a full schedule of appointments, and liaise between colleagues, customers, and other internal and external stakeholders. This will require excellent communication and organisational skills and the ability to multi-task.
• Be someone who sees ahead and deals with issues before they become problems.
• Actively monitor customer waiting times and be able to think on your feet if delays arise.
• Be a competent administrator and have a keen eye for detail and accuracy.
• Assist with our social media presence and actively promote our services

About you:

• You must be professional, well presented, resilient, calm, and in control at all times.
• Prior experience in an equivalent role is an advantage.
• Good IT skills are essential.
• A good level of numeracy is required for cash handling.

Full training and support will be given and continuing professional development will be encouraged. 

How to apply?

Please register and submit a supporting statement addressing how you meet the requirements of this role (knowledge, experience, skills and qualifications). Please note, we are unable to consider incomplete applications with generic supporting statements.

If you are having difficulty in applying online, please contact the Recruitment Team at  recruitment@richmondandwandsworth.gov.uk to see if we can offer alternative arrangements for you to apply.

Why choose us?

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Monday 26th August 2022

Shortlisting Date: Week commencing 5th September 2022

Interview Date:22nd September 2022 

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils