The Role

We are recruiting a skilled Digital Content Designer to join our team, responsible for providing digital services for both Richmond and Wandsworth Councils.

You will deliver high quality, accessible digital content that is driven by user needs. You will write, edit and publish content across our digital channels, with an aim to provide the best possible customer journey.

This will be focused across both Council websites, as well as our corporate intranet, where your work will help maximise internal staff engagement.

The role will require you to make complex language and processes easier to understand. You will work with subject matter experts to make sure content is accurate, and you will be able to explain your decisions and edits clearly to those who don’t recognise good web usability.

Working for the Richmond/ Wandsworth Shared Staffing Arrangement

This role is employed under the Shared Staffing Arrangement between Richmond and Wandsworth Councils. The overall purpose of the Shared Staffing Arrangement is to provide the highest quality of service at the lowest attainable cost whilst being a responsible and caring employer.

Staff are expected to deliver high quality and responsive services

wherever they are based, as well as having the ability to adapt to sometimes differing processes and expectations.

The Shared Staffing Arrangement aims to be at the forefront of innovation in local government and the organisation will invest in the development of its staff to ensure the opportunities for progression that only a large organisation can provide.

Staff benefits include:

• 31 days annual leave
• Membership of the Local Government Pension Scheme
• Schemes to help with travel costs
• Tax free Cycle to Work scheme
• Discounts at local shops and restaurants
• Performance related salary progression

...and more

Under the terms of employment, you are required to work in Wandsworth or Richmond but this position is based in Richmond.

Specific Duties and Responsibilities:

• Plan, design, produce and maintain content that meets agreed corporate digital content standards and best practice guidelines, taking account of house style, layout, accessibility and usability.

• Use data from sources such as web analytics packages and user feedback to make sure the user journeys and the information architecture for both councils’ websites are the best they can be.

• Build and maintain online forms and related web content.

• Follow ongoing quality assurance processes to make sure the quality of information delivered to users is of the highest possible standard (for example correct spelling and grammar, fixing broken links, checking the accuracy and currency of information, and reviewing the consistency of content in terms of style, format and layout).

• Work with stakeholders to understand the issues affecting services in terms of digital information provision, and to ensure that resulting requirements for digital content are met.

• Coordinate and participate in regular website content reviews, and provide constructive feedback to stakeholders so as to ensure the information provided across all areas of both councils’ websites meets the needs of the user.

• Play an active role in suggesting how digital content can be improved to meet user needs in a cost efficient manner.

• Work on ad hoc digital content projects - from the planning and design through to delivery - as directed by the Digital Content Manager.

• Stay up to date with developments and trends affecting websites and digital technologies, especially regarding interface design, usability and accessibility.

• Offer training and advice to users of the councils’ content management systems, as well as responding to customer feedback and assisting users of both councils’ websites.

• Prepare images and multimedia content for use on both councils’ websites.

Applications

Please ensure your CV includes a daytime number you can be contacted on, an email address and your home address.

This is a permanent position and we do not wish to receive CVs from recruitment agents or candidates wishing to work as a contractor. Any such CVs submitted will not be considered.

We reserve the right to close the advert before the end date should a suitable candidate be identified during the application window.

In return, we can offer you working arrangements that will enhance your work-life balance.  These include home working (dependent on service need) and a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as Performance Related Pay, membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities are also offered.

Indicative Recruitment Timeline

Closing Date:  Tuesday 5 February 2019

Please note that these dates are only indicative at this stage and

could be subject to change.

Equality Statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are pleased to be Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment

Richmond and Wandsworth Councils