The Role

Are you hardworking, energetic, committed, and passionate about supporting customers and developing better ways of working, with the ability to think outside of the box? 

If so, we need you!

The London Borough of Richmond upon Thames and London Borough of Wandsworth present a unique opportunity to be part of a team who are working together to create a ground-breaking shared staffing structure across both boroughs.

About the role

This is an exciting opportunity to work within a professional Document Management Service who are responsible for ensuring all documents received electronically or by hardcopy are securely handled, and original documents returned once processed in accordance with the Principal of the General Data Protection Regulations; Freedom of Information Act and other legislative requirement; are scanned and fast tracked through the Council’s Document Management Workflow system to the appropriate service. Maintaining the secure keeping of all hardcopy data and the secure destruction of hardcopy data held in accordance with data destruction procedures.

About you

If you are the ideal candidate, you will have a proven record of commitment to customer care and be able to work with minimum supervision to demanding deadlines and targets. You will play a vital role in ensuring that the department meets or exceeds customer expectations.

You will need to be hard-working, self-motivated, have excellent communication skills, able to work under own initiative, can demonstrate an understanding of the General Data Protection Act and Freedom of Information Act and their application within a Document Management environment.

You will have strong IT skills, managing the use of bespoke document management software, recent experience of using IDOX and or CIVICA W2 or other document management software and Microsoft applications and have experience of a creative approach to problem solving. 

You will have a keen attention to detail and accuracy, excellent time management and planning skills and a proven track record of processing high volumes of work accurately to challenging deadlines.

You will have excellent team working and interpersonal skills, demonstrating a track record of collaborative working to meet team objectives and goals.

Practical experience of equal opportunities in the workplace within a public service delivery is essential.

Agile Working

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

Benefits

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing Date:  3^rd July 2023

Shortlisting Date: 5^th July 2023

Interview Date: 10-11^th July 2023

For an informal discussion please contact Susan Roots on 0208 871 7112.

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Equality

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer.

The application process for this campaign will be anonymised.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils