Working Pattern

The Role

Are you hardworking, energetic, committed and passionate about supporting customers and developing better ways of working, with the ability to think outside of the box?  If so we need you!

This is an exciting opportunity to work within a professional Document Management Service who are responsible for ensuring all documents received electronically or by hardcopy are securely handled.  The original documents must be returned once processed in accordance with the principle of the Data Protection Act; Freedom of Information Act and other legislative requirement.  The scanned documents are fast tracked through the Councils Document Management Workflow system to the appropriate service.  Hardcopy data must be securely kept and destroyed in accordance with data destruction procedures.

The ideal candidate will have a proven record of commitment to customer care and be able to work with minimum supervision to demanding deadlines and targets.   You will play a vital role in ensuring that the department meets or exceeds customer expectations.

You will need to be hard-working, self-motivated, have excellent communication skills, able to work under own initiative, can demonstrate an understanding of the Data Protection Act and Freedom of Information Act and their application within a Document Management environment.

You will have strong IT skills, managing the use of bespoke document management software, recent experience of using CIVICA W2 or other document management software and Microsoft applications.

You will be required to have experience of a creative approach to problem solving and a keen attention to detail and accuracy.  You are expected to have excellent time management and planning skills together with a proven

track record of processing high volumes of work accurately to challenging deadlines.

You will have exceptional team working and interpersonal skills, demonstrating a track record of collaborative working with team members to meet team objectives and goals.

This position requires you to work in either borough on occasions as and when the work requires it.

For an informal discussion please contact Susan Roots on 0208 871 7112

In return, we can offer you flexible hours and a generous holiday allowance of 31 days plus bank holidays.

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.

Indicative Recruitment Timeline

Closing Date : 21st July 2019

Interview Date: 22nd July 2019

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of

backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils