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Duty Manager - Front of House/Reception (Richmond)

Please Note: The application deadline for this job has now passed.

The Role

Duty Manager – Front of House/Reception, Full-Time (Richmond)
Scale 5: £21,938-£25,809pa

  • Do you have great organisational skills?
  • Can you multi-task on the go?
  • Are you a confident communicator who enjoys meeting people and giving great customer service? 
  • Then we need you to join our team!

Where you’ll be working:
You’ll be based at Pools on the Park in Richmond, our busiest centre. Facilities here include indoor main and teaching pools, heated outdoor pool and grounds, fitness suite, health suite, café and two studio spaces.

The Centre is open to the public 7 days a week from 6.30am to 10pm.

What you’ll be doing
You’ll be part of our management team overseeing the day to day operation of the Centre, so that it runs smoothly.

Making sure that all of the facilities are clean, safe and staffed, so that every customer has a great experience when they visit or contact us, will be a priority for you.

With particular responsibility for managing the front of house / reception team, providing professional and friendly assistance with bookings / enquiries and welcoming visitors in person to the centre. You’ll be developing staff through 1-2-1, appraisals and team meetings.

You’ll also be involved in the day to day plant operation, including topping up etc. with chemicals, backwashing and other associated duties, including water tests.

Have a look at the job profile for full details on the varied role you can expect to be doing

What we’ll need from you
Good communication and organisational skills are essential for this role. 

You’ll need to have the following qualification(s):

  • A sports/recreation or management qualification.
  • A National Pool Lifeguard qualification.
  • First Aid qualification.
  • A National Pool Plant Operators qualification.

We’re looking for someone with previous experience and a good knowledge of Health & Safety issues and an understanding of Diversity and Equality in employment and provision of service. 

​This is a great opportunity to gain management experience and move up the career ladder.

What we can offer you
£21,938 - £25,809pa plus annual performance related pay review. Starting salary subject to qualifications and experience.

In return, we can offer you a 36 hour working week (Full Time on shift rota) and a generous holiday allowance of 31 days per year, plus bank holidays on top of this.  In addition, we offer a range of staff benefits such as Performance Related Pay, membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments.

Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.

Apply now
Register online and upload your current CV and a supporting statement.  Tell us what makes you the best person for the job!

Closing Date: Sunday 21 July 2019 at Midnight. We will contact you by email to let you know if you have been shortlisted or not.

Useful Information
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils

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