Estate Services Officer
Estate Services Officers in Wandsworth Borough perform a range of essential tasks on and around the council-managed blocks and estates from responding to emergencies such as burst pipes and lift trappings to the inspection of repairs and monitoring of cleaning contractors. Officers are responsible for providing an emergency response and be a vital interface between the residents and other internal and external teams, as well as monitoring noise and anti social nuisance on behalf of environmental services. On occasion, they are also required to transport stray dogs which have been tethered, to holding kennels on behalf of the Animal Welfare Service. Due to the nature of this role candidates will be excellent communicators, enjoy lone working and have strong problem-solving skills.
Estate services Officers in Wandsworth Borough are a role in providing core services on and around the council managed blocks and estates. The successful candidate will be a crucial interface between residents and other council and external services, therefore it is important that the successful candidate will be a strong communicator, be able to remain calm under pressure and have a natural flair for problem solving. The role of an estate services officer will provide candidates with an important role within the communities it serves where no two days are the same, some of the duties include (but are not limited to) responding to emergency situations such as lift trappings, burst pipes and monitoring antisocial behaviour and noise nuisance on the estates, through to the monitoring of repairs and cleaning contractors and responding to complaints of stray dogs, on occasions where stray dogs are the issue, there may be the need to transport the stray dog to safety or third party services and therefore you must be comfortable working around dogs. A driving licence is essential.
In return, we can offer you working arrangements that will enhance your work-life balance. These include a generous holiday allowance of 31 days plus bank holidays.
In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.
Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.
Indicative Recruitment Timeline
Closing Date: 01/09/2019
Please note that these dates are only indicative at this stage and could be subject to change.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Richmond and Wandsworth Councils