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Estate Services Officer

The Role

The Estate Services Team are looking to recruit four Estate Services Officers based in the Wandsworth Borough. You will perform a range of essential tasks on and around the council-managed blocks and estates from responding to emergencies such as burst pipes and lift trappings to the inspection of repairs and monitoring of cleaning contractors.

 

Officers are responsible for providing an emergency response and be a vital interface between the residents and other internal and external teams, as well as monitoring noise and anti social nuisance on behalf of environmental services. On occasion, they are also required to transport stray dogs which have been tethered, to holding kennels on behalf of the Animal Welfare Service. Due to the nature of this role candidates will be excellent communicators, enjoy lone working and have strong problem-solving skills.

 

Estate services Officers in Wandsworth Borough play a role in providing core services on and around the council managed blocks and estates. The successful candidate will be a crucial interface between residents and other council and external services, therefore it is important that the successful candidate will be a strong communicator, be able to remain calm under pressure and have a natural flair for problem solving.

 

The role of an estate services officer will provide candidates with an important role within the communities it serves where no two days are the same, some of the duties include (but are not limited to) responding to emergency situations such as lift trappings, burst pipes and monitoring antisocial behaviour and noise nuisance on the estates, through to the monitoring of repairs and cleaning contractors and responding to complaints of stray dogs, on occasions where stray dogs are the issue, there may be the need to transport the stray dog to safety or third party services and therefore you must be comfortable working around dogs.

 

A Full, clean, manual driving licence which allows driving in UK is essential

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Sunday 28th August 2022

Shortlisting Date: W/C Monday 29th August 2022

Interview Date: TBC

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils

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