About Us

Job title: Estate Services Officer 

Salary: £36,432 - £44,147 plus shift and weekend allowances

Permanent- Fulltime (36 hours)

Location: Wandsworth High Street, London, SW18 4LH

The London Borough of Richmond upon Thames and London Borough of Wandsworth present a unique opportunity to be part of a team who are working together to create a ground-breaking shared staffing structure across both boroughs.

As an Estate Services Officers in Wandsworth Borough, you will be performing a range of essential tasks on and around the council-managed blocks and estates from responding to emergencies such as burst pipes and lift trappings to the inspection of repairs and monitoring of cleaning contractors.

You will be responsible for providing an emergency response and be a vital interface between the residents and other internal and external teams, as well as monitoring noise and anti-social nuisance on behalf of environmental services. On occasion, you will also require to transport stray dogs which have been tethered, to holding kennels on behalf of the Animal Welfare Service. Due to the nature of this role, you must be excellent communicator, enjoy lone working and have strong problem-solving skills.

Estate services Officers in Wandsworth Borough are a role in providing core services on and around the council managed blocks and estates. You will be a crucial interface between residents and other council and external services; therefore it is important that the successful candidate will be a strong communicator, be able to remain calm under pressure and have a natural flair for problem solving.

This role serves as important role within the communities where no two days are the same, some of the duties include (but are not limited to) responding to emergency situations such as lift trappings, burst pipes and monitoring antisocial behaviour and noise nuisance on the estates, through to the monitoring of repairs and cleaning contractors and responding to complaints of stray dogs, on occasions where stray dogs are the issue, there may be the need to transport the stray dog to safety or third party services and therefore you must be comfortable working around dogs. 

Essential Qualifications, Skills and Experience

A driving licence is essential. 

A basic awareness of health and safety issues

Able to climb stairs and ladders in order to access lift motor rooms and complete estate inspections

Ability to prepare short written reports

Indicative Recruitment Timeline

Closing Date: Sunday 15^th December 2024

Shortlisting Date: Week commencing 16^th December 2024

Interview Date: TBC 

Useful Information:

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.  

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.   

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). 

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan

Richmond and Wandsworth Councils