FM Helpdesk Administrator
Please Note: The application deadline for this job has now passed.
About Us
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We are looking for an experienced, and professional Facilities Management (FM) Helpdesk Administrator, with a proven track record of delivery in a complex multi-site environment able to complete across a diverse, non- housing estate.
This is a dynamic service that brings a fresh approach to Facilities Management with the team operating across both Richmond and Wandsworth Councils bringing a unique employment opportunity.
You will be responsible for providing a professional customer focused Helpdesk service to SSA customers, acting as a one stop shop for all FM related enquiries, and by using the Concerto CAFM system to receipt and process email and telephone requests for FM support. Provide high quality customer service and maintain high levels of customer satisfaction by owning, prioritising, allocating and processing the request for FM support from receipt to completion.
In return, you can expect an excellent benefits package and working arrangements that will enhance your work-life balance. These include flexible working. and a generous holiday allowance of 32 days plus bank holidays.
In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities is also offered.
Indicative Recruitment Timeline:
Closing Date: Sunday14th May 2023
Shortlisting Date: Friday 19th May 2023
Interview Date: Wednesday 26th May 2023
Useful Information:
Please note that these dates are only indicative at this stage and could be subject to change. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received.
Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
The application process for this campaign will be anonymised.
We are proud to be a Disability Confident employer.
Important Information:
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Richmond and Wandsworth Councils
