The Role

Duty Manager (Front of House)
Full-Time 36 hrs p/w
Pools on the Park, Richmond TW9 2SF
Actual starting salary £24,225pa
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• Do you have great organisational skills?
   
• Can you multi-task on the go?
   
• Are you a confident communicator who enjoys meeting people and giving great customer service? 
   
• Then we need you to join our team!

Where you’ll be working
You’ll join the team at Pools on the Park, Twickenham Road, Richmond TW9 2SF.

Facilities here include an outdoor heated pool and grounds, indoor main and teaching pools, fitness suite, 2 studio spaces, health suite and café.

The centre is open daily from 6.30am to 10pm.

What you’ll be doing
You’ll be part of our management team overseeing the day to day operation of the Centre, so that it runs smoothly.

Making sure that all of the facilities are clean, safe and staffed, so that every customer has a great experience when they visit or contact us, will be a priority for you.

With particular responsibility for managing the front of house / reception team, providing professional and friendly assistance with bookings / enquiries and welcoming visitors in person to the centre. You’ll be developing staff through 1-2-1, appraisals and team meetings.

You’ll also be involved in the day to day plant operation, including topping up etc. with chemicals, backwashing and other associated duties, including water tests.

Have a look at the job profile for full details on the varied role you can expect to be doing.

What we’ll need from you
The following qualifications are ESSENTIAL for this role.  Applicants who do not hold these qualifications cannot be shortlisted:

• A sports/recreation or management qualification.
• A National Pool Lifeguard qualification.
• First Aid qualification.
• A National Pool Plant Operators qualification.

Strong financial, admin and customer service skills are essential. You’ll also need good knowledge of Health & Safety issues and an understanding of Diversity and Equality in employment and provision of service. 

Excellent communication and organisational skills are also key for this role, along with previous experience of managing and supervising staff.

You’ll be working 36 hours per week on a shift rota that will include a mix of weekdays/weekends/early and late shifts.

What we can offer you
Starting salary of £24,225pa for 36 hours per week.
(Salary progress range is £24,225 to £29,355pa).

In return, we can offer you working arrangements that will enhance your work-life balance. We offer a generous holiday allowance of 39 days per year (includes bank holidays), plus a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments.

Apply now
If you are fully qualified and experienced, submit your application and tell us what makes you perfect for the job. Please ensure you complete all parts of the application process as incomplete applications will be rejected.

Closing Date:  8 May 2022 at Midnight.

We will contact you after the closing date to let you know if you have been shortlisted or not for interview.

Equality Statement
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

Important Information
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils