About Us

Job Title: Homelessness Prevention & Solutions Officer

Contract Type: 1 Permanent & 1 Fixed-Term (12 Months)
Salary: £38,976 – £47,229 per annum 
Location: Wandsworth

Are you ready to take on a role where your work directly impacts lives?

Join our dedicated team in Wandsworth and help prevent homelessness before it happens. We’re looking for two passionate and proactive Homelessness Prevention & Solutions Officers to support individuals and families at critical moments in their housing journey.

Whether someone is facing eviction, fleeing domestic violence, or sleeping rough, you’ll be there to provide expert advice, practical solutions, and compassionate support.

What You’ll Be Doing

• Empowering people: Deliver tailored housing advice and create personalised housing plans that help people stay in their homes or find new ones.
• Taking action: Provide interim accommodation when needed and issue statutory homelessness decisions in line with legislation.
• Collaborating: Work closely with landlords, support services, and other agencies to resolve complex cases and prevent homelessness.
• Managing cases: Own your caseload, conduct thorough assessments, and maintain accurate records using our IT systems.
• Working flexibly: Enjoy a hybrid working model that supports your work-life balance while keeping customer needs at the heart of what you do. 

What We’re Looking For

We welcome candidates from diverse backgrounds and are especially interested in your transferable skills. You don’t need direct homelessness experience, what matters is your ability to:

• Listen actively and apply what you hear to legal frameworks.
• Assess and analyse information to make sound decisions.
• Communicate clearly with applicants, colleagues, and external partners.
• Stay organised and manage changing priorities with confidence.
• Negotiate and persuade to prevent and relieve homelessness.
• Write high-quality case notes and decision letters.
• Work collaboratively and contribute positively to a team environment. 

Essential Skills & Experience

• Understanding of why people become homeless and how to prevent it.
• Ability to interpret complex legislation and guidance.
• Experience working in fast-paced, customer-facing environments.
• Strong interpersonal and organisational skills.
• Confidence in supporting people with complex needs.
• Resilience and adaptability in challenging situations.

Indicative Recruitment Timeline:

• Closing Date: Sunday 7th September 2025
• Shortlisting: Week commencing 8th September 2025
• Interview Date: To be confirmed

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information:

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.  We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details, please click here

Richmond and Wandsworth Councils