About Us

Job Title: Housing Income Maximisation and Admin Manager 

MG1– 36 hours 

Salary - £54,048 to £68,241 per annum

Location – Putney Bridge Road, SW18  

Post available from January 2025

Are you dynamic and innovative Manager with proven management skills to support our teams deliver a high-quality performing customer focussed front line service. 

If you have excellent communication skills, a sound grasp of financial best practice and a proven ability to lead and motivate teams in a very demanding front line service, we need you to join us and take up this unique opportunity to work for a ground-breaking shared staffing structure across both boroughs.  

About the Role

As the Housing Income Maximisation and Admin Manager, you will be responsible for leading 3 managers who deliver administrative services and maximise income through effective debt advice and collection.

Key responsibilities

• Income maximisation and delivering excellent administrative services – Collection of all temporary accommodation charges and ensuring prompt payment of invoices.
• Working with our homeless households – ensuring that our applicants receive high quality debt management and benefit advice. Holding public events for homeless clients to give advice and to reduce temporary accommodation use.
• Supporting housing services division- Providing logistical and administrative support for around 175 officers across different teams. 
• Staff Management: leading 3 deputy managers, set annual objectives, conduct regular supervisions and team meetings, and ensure the continuing development of staff to deliver excellent customer services
• Networking, Liaison, and Resource-building: liaising with external and internal agencies, to prevent homelessness and ensure income maximisation 
• Budget management – effective management of budgets, administering financial administration of incentives scheme in accordance with processes and audit guidelines.

Essential Qualifications, Skills, and Experience

• Proven experience in managing a similar service.
• Strong leadership and team management skills.
• Understanding of financial functions and duties of a housing department 
• Excellent understanding of welfare benefits and debt management within a homeless environment.
• Able to provide and analyse statistical information regarding debt and arrears 
• Great problem solving and analytical skills 
• Ability to work collaboratively with voluntary agencies and teams to ensure maximum collection.
• Commitment to providing high-quality, person-centred advice to homeless households

If you are ready to take on this challenging and rewarding role, apply now to join our team.

Indicative Recruitment Timeline

Closing Date: Sunday 6^th October 2024 

Shortlisting Dates: W/C 28^th October 2024 

Interview Dates: TBC

Useful Information

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). 

We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. 

Richmond and Wandsworth Councils