The Role

Do you want to be part of our IT digital transformation journey? We are looking for a number of Application Support Specialists where you will have opportunity to influence and shape our IT service offerings to the business and our local communities. 

We are looking for a number of highly motivated and enthusiastic people to join our friendly and supportive team of Application Specialists.

The Application Support team is based in Corporate IT (CIT) and we maintain, support and develop many of the key IT systems used across Richmond and Wandsworth Councils. Application specialists are essential in maintaining these systems so we can deliver the highest quality services to our residents and staff.

There are four Application Specialist roles available, the four roles will each be supporting one of the areas below. Please let us know in your application process which role you would like to apply for:

Environment (Taranto, Imperial, Confirm, Caps-Uniform, Gladstone): You will have the skills to both maintain and support enterprise IT systems. Working in the Environment Team you will need to have a proven background in supporting, administering, and developing systems from the following applications (or similar): Taranto, Imperial, Confirm, Caps-Uniform, Gladstone.

Housing and Finance (NEC (Northgate) Revs and Bens, NEC Housing, QMatic, Pay360, Contender): You will have the skills to both maintain and support enterprise IT systems. Working in the Housing and Finance Team you will need to have a proven background in supporting, administering, and developing systems from the following (or similar) applications: NEC (Northgate) Revs and Bens, NEC Housing, QMatic, Pay360, Contender.

Productivity (Workflow360 (W2), Netcall, M365 (in particular SharePoint, Teams): You will have the skills to both maintain and support enterprise IT systems. Working in the Workflow Team you will need to have a proven background in supporting, administering, and developing systems from the following (or similar) applications: Workflow360 (W2), Netcall, M365 (in particular SharePoint, Teams).

Social Care (Mosaic): You will have the skills to both maintain and support enterprise IT systems. Working in the Social Care Team you will need to have a proven background in supporting, administering Mosaic. This is the councils key social care system.

You will have a good working knowledge of SQL (SQL Server preferably) and reporting packages (for example: PowerBI, SSRS) and the ability to interpret and manipulate data.

A knowledge of the frameworks that underpin local government would be a distinct advantage.     

Some of the main responsibilities of the Application Specialist include:

• To provide specialist expertise and support for second line user application-related issues.
• Work with other teams in CIT as necessary to ensure appropriate technical input / advice to the development and support of the designated application.
• Assist in the development and maintenance of prioritised application development work plans – from significant IT projects to regular maintenance activities
• Work closely with expert users and other subject matter experts within business areas to develop and document current and future business processes.
• Participate in projects for the implementation or enhancement of applications, offering advice and guidance on the production of requirement specifications.

For an informal discussion please contact Floriana Molone, Head of ICT on floriana.molone@richmondandwandsworth.gov.uk

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Sunday 20^th February 2022

Shortlisting Date: W/C Monday 21^st February 2022

Interview Date: TBC

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils