The Role

Are you a competent Service Desk Analyst who enjoys delivering high quality customer service?

If you answered yes, then we’d love to hear from you!

This is an exciting opportunity to work within a professional IT service and as a representative of the service you must be of smart appearance, committed to customer care and be able to work with minimum supervision. This role is a hybrid office / working from home arrangement, on a rota basis. Our Service Desk is at the heart of our operation and you will play a vital role in ensuring we exceed customer expectations. You must have previous experience of working within a successful service desk and be technically competent.

We are progressing our compliance to the ITIL framework, and are keen to take on people who are ITIL aware, self-motivated, enthusiastic and have a can do, do anything, attitude.

Please note, this role is partly remote; a successful candidate will be required to work one week per month in the office.

Applicants must be authorized to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Agile working

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

Benefits

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing Date:  23^rd July 2023

Shortlisting Date: 1^st August 2023

Interview Date: 4^th August 2023 (there will be a test as part of the interview)

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Equality

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer.

The application process for this campaign will be anonymised.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils