The Role

Does the sound of joining a hardworking, diverse, and friendly team appeal to you?

Can you see yourself playing a key role in helping people to stay in their temporary accommodation?

If so - we have the perfect role for you in the Housing Services Operations Team. 

The income maximisation team is responsible for preventing debt and taking preventative action for our homeless households in temporary accommodation in both Richmond and Wandsworth

The income maximisation team is looking for an enthusiastic and committed experienced manager who can support a team of 9 officers. We need them to work collaboratively with other teams and services, particularly when managing complex cases.

You will need to have excellent customer skills, and able to give welfare debt advice to our homeless families. The officers need to be passionate in preventing homelessness as well as coming up with solutions to help families to ensure they pay their regular charges.

For an informal discussion about the role please contact Suzanne Radford, Housing Services Operations Coordinator on Suzanne.Radford@richmondandwandsworth.gov.uk and Ghazell Nasir, Head of Housing Services on ghazell.nasir@richmondandwandsworth.gov.uk

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Sunday 20^th November 2022

Shortlisting Date: W/C Monday 21^st November 202

Interview Date: Monday 28^th and Tuesday 29^th November 2022

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils