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Mosaic Training & Support Officer

Please Note: The application deadline for this job has now passed.

The Role

Richmond and Wandsworth Councils are looking for an enthusiastic individual to work within the Business Systems Team to provide training and support to all users of the Mosaic system. The role is designed to drive improvements within Adults Social Services the Mosaic Training and Support Officer is pivotal to ensure the council is providing an exceptional service to the adults requiring assistance from social services.

The training and support officer will be required to support staff to use the Mosaic system including delivering classroom training courses, producing system documentation and providing information and advice both in person and via a helpdesk. The post is based in Twickenham, but you will be part of a team providing training and support in both Richmond and Wandsworth.

Are you hardworking, energetic, committed and passionate about supporting staff and developing better ways of working, with the ability to think outside of the box? If so, we need you!

 If you are our ideal candidate, you will have:

  • Experience of working in Social Services or NHS
  • Experience of using/working with a multiuser information system  
  • Experience of training delivery and/or experience of presenting information clearly and concisely.
  • Analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Good attention to detail

If you have any questions or would like to speak to someone about the role, please contact Linda Thompson - Adults Business Analyst on 020 8831 6218.

In return, we can offer you working arrangements that will enhance your work-life balance. These include home working (dependent on service need) and a generous holiday allowance of 31 days plus bank holidays.

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities is also offered.

Indicative Recruitment Timeline

Closing Date:  Sunday 26 January 2020 

Shortlisting Date: w/c Monday 27 January 2020

Interview Date: w/c Monday 3 February 2020

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils

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