The Role

Are you hardworking, energetic, committed, and passionate about supporting staff and developing better ways of working, with the ability to think outside of the box?

If so, we need you!

Richmond and Wandsworth Councils are looking for an enthusiastic individual to work within the Business Systems Team to provide training and support to all users of the Mosaic system for a fixed period to cover maternity leave.

About the role

The role is designed to drive improvements within Adults Social Services the Mosaic Training and Support Officer is pivotal to ensure the council is providing an exceptional service to the adults requiring assistance from social services.

The training and support officers support staff to use the Mosaic system including delivering remote training courses, producing system documentation, and providing information and advice both in person and via a helpdesk. The post is primarily home working with occasional office days in Twickenham, as part of a team providing training and support in both Richmond and Wandsworth.

About you

To be successful in this role, you will have:

• Experience of using/working with a multiuser information system  
• Experience of training delivery and/or experience of presenting information clearly and concisely.
• Experience of working in Social Services or NHS
• Analytical and problem-solving skills
• Excellent communication and presentation skills
• Good attention to detail

Contact details

For an informal discussion about the role, please contact Katherine Van Praagh at Katherine.vanPraagh@RichmondandWandsworth.gov.uk

Agile working

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

Benefits

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

• Closing Date:  11:59pm on Sunday 11^th September 2022
• Shortlisting Date: Monday 12^th September 2022
• Interview Date: Monday 19^th September 2022 (candidates will be required to provide a short presentation and complete a test as part of the interview.)             

Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible.

Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.           

Equality statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

How to apply?

To be considered for interview your CV and supporting statement (no longer than 2 sides of a4) must highlight your knowledge, skills and experience listed in the Job Profile located at the bottom of the advert.

Richmond and Wandsworth Councils