About Us

Job Title Operational Support Officer (Maternity Cover)

Salary Range £30,510 - £35,892 pa

Full time, Fixed-term for up to 12 months with the possibility of extension based on performance and business needs

Location Frogmore House, Frogmore Complex, Dormay Street, Wandsworth, London, SW18 1EY

Objective of the Role

Are you someone who thrives on structure, finds purpose in precision, and takes pride in making a difference behind the scenes?

As an Operational Support Officer, you’ll be at the heart of delivering high-quality, responsive services across Highways Operations and Street Scene. Your core objective is to provide essential technical and administrative support that keeps the service running smoothly.

From issuing enforcement notices to producing dashboards and performance reports, your work will ensure that key tasks are completed efficiently and effectively.

This is a role where you can take ownership, solve problems, and contribute meaningfully to a service that directly impacts the daily lives of residents. Your attention to detail, initiative, and proactive mindset will help us achieve our goal: delivering the best possible outcomes for residents at the lowest attainable cost.

About the role 

As an Operational Support Officer, you will play a vital role in ensuring the smooth delivery of key frontline services across Highways Operations and Street Scene. Your day-to-day responsibilities will be varied and impactful, involving everything from managing the full lifecycle of Section 34 enforcement cases to issuing Fixed Penalty Notices (FPNs). You will also be responsible for conducting Health & Safety risk assessments, booking training and courses for staff, and supporting the wider team with general project coordination.

To succeed in this role, you will need strong organisational skills, excellent attention to detail. You should also be confident using IT systems for data entry, reporting, and document production.

Essential Qualifications, Skills and Experience

• Team Collaboration: Experience working collaboratively within a team, demonstrating flexibility and adaptability to meet business needs and support continuous service improvement.
• Organisational Skills: Proven ability to organise and manage workload with minimal supervision, ensuring compliance with established procedures and delivering high-quality support. Experience booking training, managing calendars, and coordinating appointments.
• IT & Reporting Proficiency: Confident using IT systems for data entry, reporting, and document generation (e.g., Microsoft Office). Ability to generate performance reports and enforcement letters using templates and reporting tools and comfortable working with spreadsheets, databases, and digital filing systems.
• Project Support & Team Collaboration: Experience providing administrative support to projects or operational teams, ability to work collaboratively with supervisors and colleagues across departments and a flexible and proactive approach to supporting evolving team needs

Closing Date:  Friday 29th August (23.59)

Shortlisting Date: 1st and 2nd of September

Interview Date: W/C 8th September 

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  

Richmond and Wandsworth Councils