About Us

Job title: Pensions Assistant
Salary: £28,224 - £34,200 per year (starting salary dependent on experience)
Hours: Full-Time (36Hours)
Contract: Permanent        
Location: Wandsworth

Objective of role  

• Do you want to make a real difference to individuals saving for their retirement?
• Do you have strong numerical skills and work well as part of a team?
• Are you interested in starting a career working in pensions?

If you have answered “yes” to these questions, then the Pensions Shared Service would love to hear from you.  

No previous experience of pensions administration is needed – if you meet the essential criteria in the job 

profile including English language and mathematics skills – we will invite you for an online assessment test 

to see whether you are suited to the role.  If you are then selected for an interview you will be asked 

questions relating to the ‘Brief Guide to the Local Government Pension Scheme’ which is included in the 

application pack. 

We will support you in your development by providing you with relevant training on an ongoing basis. 

Additionally, you will have the opportunity to study towards obtaining the Advanced Diploma in Retirement 

Provision - a nationally recognised qualification for retirement benefit professionals administered by the 

Pensions Management Institute (PMI). 

About the role 

The Pensions Shared Service, based in Wandsworth, runs the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton, Richmond, Waltham Forest and Wandsworth.  

As a Pensions Assistant, you will learn about and process a wide range of major pension scheme member events including retirements, transfers and discover the legislation that govern these processes.  You will communicate with pension scheme members on the phone and by email and apply your knowledge and expertise to help answer their questions.

Essential Qualifications, Skills and Experience

• Knowledge and high capability of using the Microsoft Office packages (e.g. Word and Excel)
• Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process includes a numerical assessment.
• An understanding of the Council’s equal opportunities policy in respect of service delivery and an awareness of the needs of differing cultural and minority groups.
• Talk confidently to members and be able to explain complex rules or processes in a clear and appropriate way.
• Organise and prioritise own workload
• Recognise when a procedure or policy is not working as effectively as it could and make suggestions as to how it could be improved.

Indicative Recruitment Timeline

Closing Date:  Sunday 01 September 2024

Shortlisting Date: Monday 02 September 2024

Interview Date: w/c Monday 16 September

Test/Presentation: w/c Monday 09 September

Useful Information:

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.  

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  

Richmond and Wandsworth Councils