The Role

Are you up for a challenge?

Are you a problem solver?

Can you achieve continuous improvement in a pressurised environment?

Are you keen to make a difference and have the skills and experience to successfully manage, coach and mentor a team providing quality assurance and 1^st line system support for a varied range of sections including: 

• Benefit Assessments 
• Council Tax account management 
• Parking Permit or PCNs 

If you answered yes, then we’d love to hear from you.

We need a highly motivated professional who demonstrates a positive attitude to work, with the ability to effectively manage our diverse, friendly, and supportive Quality and Systems team. 

This could be the ideal opportunity for you here at Richmond and Wandsworth Councils.

Our goals and vision:

Our aim is to provide the Benefit, Council Tax and Parking Services with outstanding system support, management information and quality assurance.

About the team:

You will be managing a diverse, helpful, and supportive team that is responsible for a wide variety of duties including maintaining databases, collating statistical performance, completing quality assurance checks, provision and monitoring of Freedom of Information and Subject Access Requests, and the support, testing and implementation of key business IT systems. The team also plays a principal role in the Service’s End of Year processes.

About the role:

In this key and varied role, the successful candidate will be required to have an in-depth knowledge of the legislative, statutory requirements and the IT applications for at least one of the services that we support (either in Benefit Assessments, Council Tax account management or Parking Permit or PCNs.)

You should have experience of being responsible for the maintenance and updating of relevant IT systems and the ability to use standard IT packages to an advanced level including ability to manage and manipulate information from a variety of sources and present in an understandable way to a variety of users.

You will have the ability to communicate effectively, both orally and in writing, with officers, Heads of Service, other departments, external organisations, councillors and the public.

You will need significant experience of successfully managing your own workload and that of others, including remotely, in an environment where deadlines and priorities frequently change and are often conflicting.

You should also have an understanding of the importance of top line performance processes and the legislation that underpins Data Protection and Freedom of Information.

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Wednesday 19^th October 2022

Shortlisting Date: Friday 21^st October 2022

Interview Date: W/C Monday 31^st October – There will be a presentation as part of the interview process                                          

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils