The Role

• Do you have great organisational skills?
• Can you multi-task on the go?
• Are you a confident communicator who enjoys meeting people and giving great customer service?
• Then we need you to join our team!

Where you’ll be working
You’ll be working at the Phone Hub, the Sport & Fitness telephone service (which currently operates 8am to 7pm Monday to Friday and 9am to 1pm at weekends). The Phone Hub is based at Shene Sports & Fitness Centre, Park Avenue, East Sheen SW14 8AT. But you may be asked to work from our Richmond and Twickenham sites if the need arises.

This role is for 21 hours per week on a shift rota, that may consist of daytime, evening and weekend shifts.

The Sport & Fitness Service are responsible for the management of 4 dual-use Sports & Fitness Centres, Teddington Pools & Fitness Centre and Pools on the Park in Richmond, as well as a centrally based Sports Development Team.

What you’ll be doing
You’ll join our front of house team, working hard to ensure that every customer has a great experience when they visit or contact us.

Providing professional and friendly assistance with bookings / enquiries and welcoming visitors to the centre. Taking payments, operating a computerised till and reconciling money.

Have a look at the job profile online for full details on the varied role you can expect to be doing.

What we’ll need from you
We’re looking for someone with previous admin/office experience, who has preferably worked in a customer facing role.  You’ll also need excellent communication and organisation skills. 

In addition, knowledge of Health & Safety issues and an understanding of Diversity and Equality in employment and provision of service are required. 

What we can offer you:
Actual salary range for 21 hours per week is £11,772-13,828pa inclusive of London Living Wage. 

In return, we can offer you working arrangements that will enhance your work-life balance. These include a 21-hour working week (on shift rota) and a generous holiday allowance. In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities is also offered.

Apply now
Upload your current CV and a supporting statement.  Tell us what makes you the best person for the job!

If you are having difficulty in applying online, please contact the Recruitment Team on 0208 871 8825 or recruitment@richmondandwandsworth.gov.uk to see if we can offer alternative arrangements for you to apply.

Closing Date:  Thursday 17 September 2020 at Midnight.
We will contact you by email after the closing date to let you know if you have been shortlisted for interview.

Useful information:
Please note that these dates are only indicative at this stage and could be subject to change. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils