The Role

• Do you have great organisational skills?
   
• Can you multi-task on the go?
   
• Are you a confident communicator who enjoys meeting people and giving great customer service?
   
• Then we need you to join our team!

Where you’ll be working
You’ll be working at the Phone Hub, the Sport & Fitness Service telephone service (which currently operates 8am to 4pm* Monday to Sunday). The Phone Hub is based at Shene Sports & Fitness Centre, Park Avenue, East Sheen SW14 8AT. But you may be asked to work from our Richmond and Twickenham sites if the need arises.

*We are considering expanding the operational hours of the Phone Hub service in the future to potentially cover evenings.

This role is for 21 hours per week on a shift rota, that may consist of weekday and weekend shifts.

The Sport & Fitness Service are responsible for the management of 4 dual-use Sports & Fitness Centres, Teddington Pools & Fitness Centre and Pools on the Park in Richmond, as well as a centrally based Sports Development Team.

What you’ll be doing
You’ll join our front of house team, working hard to ensure that every customer has a great experience when they visit or contact us.

Providing professional and friendly assistance with bookings / enquiries and welcoming visitors to the centre. Taking payments, operating a computerised till and reconciling money.

Have a look at the job profile online for full details on the varied role you can expect to be doing.

What we’ll need from you

For this role, you’ll must have experience of:
- working in an office/admin or leisure environment
- dealing with the public in a customer care/customer facing role
- handing and reconciling money
- using a computerised till/making financial transactions

You’ll also need excellent communication and organisation skills.

In addition, knowledge of Health & Safety issues and an understanding of Diversity and Equality in employment and provision of service are required. 

What we can offer you:
Actual salary progression range for 21 hours per week is £11,771 to £13,828pa.

We can also offer working arrangements that will enhance your work-life balance. These include a 21 hour working week (Shift Rota) and a generous holiday allowance of 39 paid days per year (includes bank holidays) full-time equivalent, plus a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Apply now
If you are suitably experienced, upload your current CV and tell us what makes you the best person for the job!

Please ensure you fully complete the application process as incomplete applications cannot be accepted.

Closing Date:  Sunday 8 August 2021 at Midnight.
We will contact you after the closing date to let you know if you have been shortlisted for interview.

The closing date is given as a guide and we reserve the right to close this advert early, or once sufficient applications have been received. We strongly advise you complete your application as soon as possible to avoid disappointment.

Useful Information
Your health and wellbeing are our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Equality Statement
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils