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Receptionist (Phone Hub)

Please Note: The application deadline for this job has now passed.

The Role

Receptionist (Phone Hub), East Sheen SW14 8AT  
Full-Time 36 hour post – starting salary £22,432pa 


  • Do you have great organisational skills?  

  • Can you multi-task on the go?  

  • Are you a confident communicator who enjoys meeting people and giving great customer service?  

  • Then we need you to join our team! 

Where you’ll be working 
You’ll be working at the Phone Hub, the Sport & Fitness telephone service (which operates 8am to 7pm every day). The Phone Hub is based at Shene Sports & Fitness Centre, Park Avenue, East Sheen SW14 8AT.  

This is a permanent contract and you will be required to work the following set 2 week rolling shift pattern:

Week 1 = 36hrs:
Mon, 8am-4pm (includes 30mins unpaid break at 12.30pm)
Tue, Off
Wed, 12.30-7pm (includes 30mins unpaid break at 3.30pm)
Thu, 11am-7pm (includes 30mins unpaid break at 3.30pm)
Fri, 8am-4pm (includes 30mins unpaid break at 12noon)
Sat, Off
Sun, 8am-4pm (includes 30mins unpaid break at 12noon)

Week 2 = 36hrs:
Mon, 11am-7pm (includes 30mins unpaid break at 3.30pm)
Tue, Off
Wed, 8am-4pm (includes 30mins unpaid break at 12noon)
Thu, 8am-4pm (includes 30mins unpaid break at 12noon)
Fri, 12.30-7pm (includes 30mins unpaid break at 3.30pm)
Sat, Off
Sun, 8am-4pm (includes 30mins unpaid break at 12noon)

What you’ll be doing 
You’ll join our front of house team, working hard to ensure that every customer has a great experience when they visit or contact us. 

Providing professional and friendly assistance with bookings / enquiries and welcoming visitors to the centre. Taking payments, operating a computerised till and reconciling money. 

Have a look at the job profile online for full details of the varied role you can expect to be doing. 

What we’ll need from you 
For this role, you MUST have experience of: 
- working in an office/admin or leisure environment 
- dealing with the public in a customer care/customer facing role 
- handling and reconciling money 
- using a computerised till/making financial transactions 

You’ll also need excellent communication and organisation skills. 

In addition, knowledge of Health & Safety issues and an understanding of Diversity and Equality in employment and provision of service are required.   

What we can offer you: Starting salary of £22,432pa 
(with opportunity to progress to £26,549pa) 

In return, we can offer you working arrangements that will enhance your work-life balance.  These include a generous holiday allowance of 40 days for full-time staff (which includes bank holidays), plus a wide range of learning and development opportunities. 

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. 

Apply now:
If you are suitably experienced, upload your current CV today. 

Please ensure you fully complete the application process, as incomplete applications cannot be accepted. 

Closing Date:  Sunday 23 July 2023 at Midnight. 
We will contact you by email after the closing date to let you know if you have been shortlisted for interview. 
The closing date is given as a guide and we reserve the right to close this advert early, or once sufficient applications have been received. We strongly advise you complete your application as soon as possible to avoid disappointment.

Equality Statement: 
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. 

Important Information: 
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). 

Richmond and Wandsworth Councils

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