Skip to content

Our vacancies

Search Jobs  

Refugee Services Policy and Operations Support Officer

About Us

Do you want to shape how the Council supports refugees and people affected by forced migration?

Are you looking for an opportunity to make a difference in the lives of vulnerable people? 

This is an exciting new opportunity to work within a newly established team in Adult Social Care and Public Health who approach an evolving policy area with positive energy and compassion for sanctuary-seeking residents. Our aim is to make the boroughs of Richmond and Wandsworth a place where everyone has the opportunity to thrive, no matter where you were born.

About the role 

This is a dynamic and interesting role with an opportunity to develop your skills across a number of different areas.

Policy development: You will support the team to stay up to date on key national and local issues affecting sanctuary seekers, contributing to briefings and strategies as needed.

Responding flexibly to emerging needs and projects: You will provide support to deliver new workflows and projects, such as grant funding

Designing and implementing processes: You will have a key role in identifying and making improvements to our case management systems supporting Ukrainians 
 Manage key data flows relating to the Homes for Ukraine scheme: You will be interpreting and explaining data, ensuring key data flows are accurate and efficient. 
 Delivering a high level of customer service: You will be responding to emails and contact from residents and refugees in Richmond and Wandsworth, being sensitive and accurate with the advice that you give.


Essential Qualifications, Skills and Experience

Knowledge and understanding of local authorities’ responsibilities relating to refugee resettlement, including Ukraine, Afghan and Syrian schemes and asylum.
 Experience of working with and interpreting data, including standard excel skills.

Experience supporting operation design.

Experience of providing excellent customer service and interaction with residents.

Able to create a culture of continuous improvement, initiating ideas, responding to change opportunities and maintaining momentum.


Closing Date:  Tuesday 23rd July 

Interview Date: W/C 5th August


Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 


We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised. 


We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This campaign is anonymised. 


We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  


Richmond and Wandsworth Councils


This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.