Rent Collection Support Officer
About Us
Job Title: Rent Collection Support Officer
Salary Range: £28,224 – £34,200 per annum
Fixed Term (6 Months)
Location: Wandsworth
About Us
Would like to join an expanding, hardworking, high performing, and friendly team?
If yes, we have the perfect role for you!
Our Rent Collection Service is looking to recruit a Revenue Services Support Officer on a 6 month contract to join our amazing team and help play a central role in achieving positive outcomes for our tenants.
About the service
The Rent Collection Service (RCS) is responsible for collecting rent from all tenants of residential and non-residential properties such as garages and store sheds.
About the team
You will be joining a high performing and friendly team that support each other to make sure we provide the very best services to our tenants.
About the role
This is an interesting and varied role that includes the following:
First line telephone support to our tenants covering basic advice, benefits, and signposting/referrals as necessary.
Knowledge of possession action to advise tenants of the implications of non-payment of rent.
Administration duties ranging from correspondence allocation, refund preparation and initialising various payment methods, including verification of Landlord Portal requests from DWP.
For an informal discussion about the role, please contact Sanela Cox by email Sanela.cox@richmondandwandsworth.gov.uk
Indicative Recruitment Timeline:
Closing Date: Sunday 21st July 204 (23:59)
Shortlisting Date: W/C 22nd July 2024
Interview Date: Week beginning 29 July 2024 (there will be a test as part of the interview)
Useful Information
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details click here
Richmond and Wandsworth Councils
