Revenue Services Performance Manager
Would like to join an expanding, hardworking, high performing, and friendly team?
If yes, we have the perfect role for you!
Our Rent Collection Service is looking to recruit a Revenue Services Performance Manager to join our amazing team and help play a central role in achieving positive outcomes for our tenants.
About the service
The Rent Collection Service (RCS) is responsible for collecting rent from all tenants of residential and non-residential properties such as garages and store sheds.
About the team
You will be joining a high performing and friendly team that support each other to make sure we provide the very best services to our tenants.
About the role
This is an interesting and varied role that includes the following:
- Day to day oversight of management and collection of current and former tenant arrears to meet key performance indicators
- Maintaining and disseminating knowledge of current and proposed legislation and policy
- Oversight of eviction referrals and decision making for intervention of alternate action
- Liaison with internal departments to ensure a holistic approach to service delivery for our tenants
For an informal discussion about the role, please contact Lisa Poole by email email@example.com
We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.
In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.
Indicative Recruitment Timeline
- Closing date: 11:59pm on Sunday 29th January 2023
- Shortlisting date: Monday 30th January 2023
- Interview date: Monday 6th February 2023 - There may be a test as part of the interview process.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
Please note that the advertised dates for interviews may change. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.
The application process for this campaign will be anonymised.
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer.
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
How to apply?
Please click the apply button. As part of the application process you will be asked to submit a current CV.
Richmond and Wandsworth Councils