Revenue Services Support Officer (6 months contract)
About Us
Would like to join an expanding, hardworking, high performing, and friendly team?
If yes, we have the perfect role for you!
Our Rent Collection Service is looking to recruit a Revenue Services Support Officer on a 6 month contract to join our amazing team and help play a central role in achieving positive outcomes for our tenants.
About the service
The Rent Collection Service (RCS) is responsible for collecting rent from all tenants of residential and non-residential properties such as garages and store sheds.
About the team
You will be joining a high performing and friendly team that support each other to make sure we provide the very best services to our tenants.
About the role
This is an interesting and varied role that includes the following:
- First line telephone support to our tenants covering basic advice, benefits, and signposting/referrals as necessary.
- Knowledge of possession action to advise tenants of the implications of non-payment of rent.
- Administration duties ranging from correspondence allocation, refund preparation and initialising various payment methods, including verification of Landlord Portal requests from DWP.
For an informal discussion about the role, please contact Sanela Cox by email Sanela.cox@richmondandwandsworth.gov.uk
Benefits
We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.
In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops, and other establishments.
Indicative Recruitment Timeline
Closing Date: 1st January 2024
Shortlisting Date: 3rd January 2024
Interview Date: W/C 8th January 2024
Useful Information:
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
Equality Statement
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer.
The application process for this campaign will be anonymised.
Important Information:
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Richmond and Wandsworth Councils
