About Us

Job Title: Senior Estate Services Officer

Salary Range: £39471 - £47830 + shift and weekend allowances

Permanent- Fulltime

Location: Sudbury House, 85 Wandsworth High St, London, SW18 4LH

Other essential information: This is night duty only – 23:00 -07:00

Objective of role  

Responsible to the Estate Services Manager (HPO14) for undertaking a range of estate service functions to properties managed by Wandsworth Council. Attends all Borough wide emergencies as and when necessary and you will be responsible for the day-to-day running of the estate services officers patrol and response. 

About the role 

Senior estate services officers in Wandsworth Borough, provide an essential role, primarily supervising estate services officers who perform important tasks on and around the council-managed blocks and estates from responding to emergencies, such as burst pipes and lift trappings, to the inspection of repairs and monitoring of cleaning contractors. 

You are responsible for providing an emergency response and be a vital interface between the residents and other internal and external teams, as well as monitoring noise and anti-social nuisance on behalf of environmental services. On occasion, you will be required to transport stray dogs which have been tethered, to holding kennels on behalf of the Animal Welfare Service. 

Due to the nature of this role, you will need to be excellent communicators and be able to perform the role of estate services officer where required. The successful candidate will be expected to be comfortable in a supervisory role and be able to identify training and developmental needs amongst those staff reporting to them, also to be empathetic when dealing with parties contacting the estate services department via telephone or e mail communication. This position can be dynamic, especially during emergency situations and involves lone office-based working at weekends, so a calm, balanced attitude is also a desirable quality

If you have the qualities and experience required together with an understanding of the Council’s equal opportunities policy; a firm commitment to the principles of customer care and best value, then these positions present an ideal opportunity to develop your skills further.

Essential Qualifications, Skills and Experience

Basic knowledge of building, plumbing and electrical repairs

An awareness of health and safety issues when supervising others

An understanding and commitment to the Council’s equal opportunities policy and how the role of Estate Services Officer is important within it

Experience interacting with the public, Councillors, and various departments in diverse situations, including those that can be stressful.

To be able to work alone and under own initiative, Ability to cope with and prioritise heavy workloads including IT, Able to evidence supervisory skills. Ability to prepare extensive formal written reports internally and externally. 

Able to climb stairs and ladders in order to access lift motor rooms and complete estate inspections. Ability to prepare extensive formal written reports internally and externally. Able to climb stairs and ladders in order to access lift motor rooms and complete estate inspections.

Excellent written and verbal communication skills.

Full clean drivers licence

Indicative Recruitment Timeline: 

Closing Date: Sunday 8th June 2025

Shortlisting Date: W/C 9th June 2025

Interview Date:  TBC

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment

Useful Information:

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This campaign is anonymised.

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. 

Richmond and Wandsworth Councils