About Us

Senior Refugee Resettlement Coordinator

PO3 £ 43,545 - £52,767

Fixed term until 31 March 2027

Full time

Richmond and Wandsworth

Objective of role  

Would you like a chance to shape how we support refugees and people affected by forced migration?

Are you looking for an opportunity to make a difference in the lives of vulnerable people? 

Richmond & Wandsworth Better Service Partnership is seeking a compassionate, strategic, and experienced professional to lead our refugee resettlement programme. As Senior Refugee Resettlement Coordinator, you’ll play a vital role in ensuring that individuals and families arriving through central government schemes receive a warm welcome and the support they need to thrive in their new community.

This is a unique opportunity to lead a small, dedicated team and work collaboratively with statutory services, voluntary and community sector partners, and national agencies to deliver high-quality, trauma-informed support to refugees and migrants.

About the role 

Key Responsibilities

• Lead and manage a team of Resettlement Coordinators, providing supervision, guidance, and support.
• Oversee the delivery of coordinated welcome plans and integrated support for newly arrived refugees.
• Ensure access to essential services including housing, healthcare, education, and employment support.
• Develop and maintain referral pathways with VCS partners and statutory agencies.
• Act as the point of escalation for complex cases and safeguarding concerns.
• Monitor caseloads, ensure quality casework, and promote best practice across the team.
• Liaise with the Home Office, Ready Homes, and other key stakeholders to ensure efficient communication and service delivery.
• Track programme spending and maintain accurate financial records.
• Champion continuous improvement and uphold the values of equality, dignity, and inclusion.

Essential Qualifications, Skills and Experience

Who We’re Looking For

• A degree-level qualification or equivalent professional experience.
• Proven experience supporting vulnerable individuals and families, ideally in refugee or migration contexts.
• Strong understanding of welfare entitlements, housing, education, and employment pathways.
• Knowledge of trauma-informed approaches and safeguarding protocols.
• Experience managing teams and overseeing complex programmes.
• Excellent communication, organisational, and problem-solving skills.
• Ability to build strong partnerships with community organisations and statutory services.

Closing Date:  4th November 2025

Shortlisting Date: 10th November 2025

Interview Date: 16th November 2025

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS)

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  

Richmond and Wandsworth Councils